Answers for your guests, day and night, in their language.
An assistant that knows your homes or your tours - check-in, directions, what to bring, what's nearby - answers guests straight away, in English or Spanish. Anything that needs a person comes to you, with the conversation attached.
Optional, and switched on per channel.
WhatsApp, 10:42 pm
Handed to the team, with the conversation.
One assistant, everywhere your guests ask.
It gives the same answers wherever the question comes in, because it works from one set of information you approve.
The platform inbox
For guests who booked on a platform, replies go through your software's connection, so they stay inside the platform as its rules require.
Their guest page
An "Ask us" button on every guest page, for the questions that come up on the way or during the stay.
On your own WhatsApp Business number, if you want it - optional, and only for guests who message you.
How we set it up with you.
We gather it
Your house guides, check-in details, rules, tours and prices - from your site, your documents and a call with you.
You approve it
We show you the answers it gives to the questions your guests actually ask, and change anything you'd say differently.
It answers
Straight away, at any hour, in the guest's language. It doesn't make things up: if it doesn't know, it says so and asks you.
You step in
Bookings, complaints and anything unusual come to you, with the conversation so far. You reply, and we add the answer for next time.
The details.
What it knows
Check-in and check-out, directions, Wi-Fi, house rules, what to bring on each tour, prices and what is nearby - whatever you approve.
What it never does
It doesn’t make things up or confirm anything that needs you. If it isn’t sure, it says so and asks you.
You approve it first
Before it goes live we show you its answers to your guests’ real questions, and change anything you would say differently.
You see everything
Every conversation is there for you to read, and you can step in at any point.
In their language
It answers in English or Spanish, whichever the guest writes in.
Try it now
The "Ask us" button on this site is the same kind of assistant, trained on our own pages. Ask it something.
Questions about the concierge.
Will guests know it's an assistant?
Yes. It introduces itself as your concierge, and a person from your team can always take over.
What if it gets something wrong?
It only answers from the information you approved, and hands anything it isn't sure about to you. You see every conversation.
Do I need WhatsApp Business?
Only if you want it on WhatsApp. It works on the guest page and through the platform inbox without it.
What does it cost?
It depends on the channels you want it on. Tell us on the call and we'll include it in your price, in writing, before anything starts.
What's included.
- Answers guests on WhatsApp, in the platform inbox and on their guest page, day and night
- English and Spanish
- Knows your homes or tours: directions, house rules, prices, what is included
- Hands the conversation to you when it needs a person
- You approve what it knows before it goes live
- You see every conversation
- Never promises refunds, discounts or anything not in its instructions
- Takes requests for extras and booking questions, and passes them to you
Works together with.
Talk to us for 15 minutes.
Tell us the questions your guests ask most. We'll show you how the concierge would answer them.
- A video call, at a time that suits you
- In English or Spanish
Rather write? lars@pulperiastudio.com
15 minutes, by video
Pick a time that suits you.
Times show in your own time zone. You'll get a calendar invite with the video link straight away.
See available times